Legal
Changed your mind before the party started? Full refund within 7 days.
You can get a full refund within 7 days of purchase as long as your event has no guest uploads yet. This covers plans you bought but haven't used, and events you created but haven't shared.
After 7 days, or once guests have started uploading, refunds are case by case. If something on our side stopped your event from working, tell us and we'll make it right.
A refunded plan can't be used to create an event. If the event already exists, it's closed straight away: guest links, uploads, the gallery, and the projector stop working.
You can still sign in and download your ZIP for 30 days. After that, the event and all of its media are permanently deleted.
Physical items (QR stands and printed cards) can be cancelled for a full refund until they ship. After shipping, contact us within 14 days of delivery if anything arrives damaged or wrong and we'll reprint or refund it.
The print-at-home PDF is free and isn't refundable.
Send a message from the contact page with your account email and event name. Approved refunds go back to the original payment method through Stripe and usually show up within 5–10 business days.
Ready to ask? Contact us. Full terms are in the Terms of Service.